in studio .
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rolling membership.
memberships are valid for 28 days, commencing from your date of purchase.
by purchasing a membership you are committing to a minimum of 3 months of auto payments.
members can attend up to 2 classes per day. should unlimited members exceed there 28 credits per pay cycle, an additional $30 will be charged to your account.
if you have used all your class credits you are welcome to purchase casual classes until your next autopay.
bookings for the month need to coincide with your payment dates, classes booked outside of the 28 days will be charged at a members discounted rate and are non refundable.
classes not used within the time frame will not roll into the new period. all classes should be redeemed within the 28 days.
all memberships purchased are non-refundable and non-transferrable between clients.
extensions will not be granted if members do not use the classes in the given time period unless for medical reasons. a medical certificate may be required.
memberships will continue with scheduled auto payments unless notified in writing.
if your monthly payment declines due to card issues, insufficient funds or security ( without prior notice to admin), a dishonour fee of $15 is charged for the cost of resolving the issue. you must provide an alternative payment method within 24 hours.
a $15 fee will be charged for every week the payment remains unresolved.
all credit card details for autopay’s must be updated via the NFP website or app.
casual packs.
packs are valid for either 7 or 90 days commencing from your first booked class.
all classes should be redeemed within the 7 or 90 days period.
all packs purchased are non-refundable and non-transferrable between clients. extensions will not be granted if member does not use the classes in the given time.
all purchases are final and NFP does not offer refunds for accidental purchases.
all class bookings must be made via the NFP app or directly through the NFP website.
bookings can be made up to 28 days in advanced.
unlimited trial.
2 week unlimited trials are valid for 14 days commencing from your first booked class. all bookings must be made within the 2 week period.
your trial will activate from your first booked class.
1 class per day, for 14 days.
The “Intro Offer” can only be purchased once per person.
all trials purchased are non-refundable and non-transferrable between clients. extensions will not be granted if member does not use the pass in the given time period unless for medical reasons. a medical certificate may be required.
all class bookings must be made via the NFP app or directly through the NFP website.
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only 1 spend & gain pack is able to be purchased at a time, per person.
If multiple packs are purchased they will remain at the regular pack offer of 5/10/15.
there are no refunds on multiple pack purchases. please ensure you are only purchasing one at a time.
all spend & gain purchased are non-refundable and non-transferrable between clients. extensions will not be granted if members do not use the classes in the given time period unless for medical reasons. a medical certificate may be required.
rolling members can purchase a pack to top up their usage, however monthly autopays are not eligible for suspension.
spend & gain offers are valid for 90 days commencing from your first booked class. classes not used within the required time will expire. All classes should be redeemed within the 90 days.
all class bookings must be made via the NFP app or directly through the NFP website.
bookings can be made up to 28 days in advanced.
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if a class is full you can add yourself to the waitlist.
once a space becomes available you will receive a push notification that you have been added into the class.
when adding yourself to the class you are committing to attend.
it is the members responsibility to check if a space is available via there NFP app under profile > notifications.
you will need to remove yourself from the waitlist if you no longer wish to attend.
please ensure you have enabled notifications on your app as no exceptions will be made for no shows.
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cancellations of classes must be made more than 12 hours prior to the class start time. This allows for other members on the waitlist to attend the class.
all cancellations must be submitted via the NFP app or website. calls / texts / social media DM’s will not be accepted.
late cancellations will result in loss of class that will automatically be deducted from your memberships or packs.
if you do not show up to your booked class, you will lose your session & be charged a $15 no show fee. NFP reserves the right to deduct the money from your nominated account.
if you are an unlimited member & late cancel you will be charged $15 for a no show. NFP reserves the right to deduct the money from your nominated account.
NFP reserves the right to cancel classes should there be less than 3 people. You will be notified 2-3 hours prior to the scheduled class start time. NFP will refund the class & reschedule you into another time of your selection.
NFP reserve the right to change the instructor of the class without notice, in the event that instructor is unable to attend the class.
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spend changes.
members must have completed 12 weeks on their membership prior to being able to lower the spend.
any changes to lower a spend require a 7 day notice period prior to their next auto payment date.
changes are not able to be made on a monthly basis, members are committing to a new 12 weeks should they change their spend down.
members increasing their spend need to do so before their next scheduled payment, & will be committing to a further 12 weeks on this membership;.
suspending.
If for any reason you need to temporarily suspend your membership, NFP requires 7 days’ notice prior to your suspension start date.
suspensions under a 7 day period will not be considered.
no more than 2 suspension periods will be granted over a 12 month period. ( from calendar year)
NFP will suspend your membership for a maximum of 28 days. Suspension requests beyond 28 days will be charged at an additional $15 per week.
If you require a suspension for medical reasons please provide a medical certificate from your GP, suspension under 7 days will not be considered.
anything beyond 60 days is considered a membership cancellation unless agreed upon with NFP.
cancelling.
if you wish to cancel your membership, 14 days’ notice must be provided in writing.
we recommend you try to make this fall within your billing cycle.
all communication and certificates relating to suspending or cancelling your membership, can be sent to hello@northfremantlepilates.com
please note that the admin desk is closed over the weekends (friday-sunday).
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We want everyone to enjoy their experience at NFP, in our fresh and relaxed studio, so we ask all to be respectful of our NFP Community.
all members must follow Pilates Instructors lawful directions and not demonstrate disruptive behaviour (inappropriate behaviour that interferes with the functioning of the class and hinders or prevents the Instructor from carrying out their duties).
we ask you to arrive 5 minutes prior to the class commencing. If you are more than 5 minutes late to class, you may not be permitted entry for your own safety, & also causing disruption to others.
all members must bring socks to class, preferably with grip. If you do not bring your own socks, you will be required to purchase a pair of NFP socks at a cost of $15 for health & hygiene purposes.
please ensure your mobile phone is switched off or on aeroplane mode.
NFP provides hand sanitiser, and request everyone sanitise their hands before and after class.
all members are expected to disinfect their used equipment after every class. Disinfectant wipes will be provided by NFP.
as much as we love kids, childcare facilities are not provided, and children are not permitted in our studio.
you must be over the age of 16 to attend a class.
if you have a pre-existing injury or have physical limitations, you must advise NFP and provide a medical clearance as indicated in the FAQ’s.
health and wellbeing.
the health and safety of NFP members, staff, visitors and the community are most important and measures have been put in place to mitigate the risk of COVID-19 in line with the best available health advice.
clients must comply with NFP safety plan in relation to COVID-19 which is based on WA state government guidelines and latest health advice.
in the best interest of the NFP community, a failure to adhere to safety, health and wellbeing guidelines as communicated by NFP, without a justified exemption, may lead to termination of membership or a refusal to enter NFP workplace.
a failure to comply with NFP terms and conditions may lead to a termination of membership or refusal into nfp workplace. These terms and conditions are specified in the Mindbody app for member review and acceptance.
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existing members
you are able to attend all classes up until 16 weeks. please notify your instructor prior to class
beyond 16 weeks we ask that you only attend the fundamental classes to ensure the safety of yourself and bub.
please advise NFP and provide a medical clearance from your GP as indicated in the FAQ’s.
new members
if you have never done pilates before we ask that you seek medical clearance with a GP prior to coming to class.
once you have the all clear you are welcome to attend our Fundamental classes throughout your pregnancy. ( as recommended by your GP)
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are valid for 6 months from purchase.
gift cards that are not redeemed within the timeframe will expire & are not eligible for extension.
on demand.
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annual subscription. ( committed)
you will be charge a once off fee for a 12 month period.
Payments are non-refundable or transferable to others // there are no credits for partially used periods.
your annual subscription will continue until cancelled.
Following a cancellation, you will continue to have access to your online membership through to the end of your current billing cycle.
monthly subscription. ( no commitment, cancel anytime )
The monthly fee will be billed at the beginning of your membership and each month thereafter unless or until you cancel your membership.
You will automatically be billed each month on the calendar day corresponding to the commencement of your paying membership.
NFP reserve the right to change your billing date, in particular, if your payment method has not successfully been charged.
Payments are non-refundable and there are no credits for partially used periods.
Following a cancellation, you will continue to have access to your online membership to the end of your current billing cycle..
how do I cancel my online membership.
You are able to cancel your online membership at any time. To cancel your recurring subscription, please visit your online account settings.
To avoid being charged another billing cycle, you must ensure you cancel your online subscription prior to your recurring payment date, if you do not cancel prior to this date, charges will continue. This is the members responsibility & NFP are not permitted to issue a refund.
If you have processed your cancellation, you will lose access to your membership at the end of your billing cycle.
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These terms and conditions (the "Terms and Conditions") govern the use of www.northfremantlepilates.com (the "Site"). This Site is owned and operated by North Fremantle Pilates PTY LTD. This Site is a nfp - on demand reformer classes.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of North Fremantle Pilates PTY LTD and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Violate the rights of other users of our Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site; or
Share logins with multiple users, this will result in immediate termination.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site. The following services are available on our Site: On Demand Reformer Classes.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: You are able to cancel your online membership at any time. To cancel your recurring subscription, please visit your online account settings.
To avoid being charged another billing cycle, you must ensure you cancel your online subscription prior to your recurring payment date, if you do not cancel prior to this date, charges will continue. This is the members responsibility & NFP are not permitted to issue a refund.
If you have processed your cancellation, you will lose access to your membership at the end of your billing cycle.
Payments
You will be billed monthly or annually. pending your chosen subscription.
You will automatically be billed each month / year on the calendar day corresponding to the commencement of your paying membership.
NFP reserve the right to change your billing date, in particular, if your payment method has not successfully been charged.
Payments are non-refundable and there are no credits for partially used periods.
Following a cancellation, you will continue to have access to your online membership to the end of your current billing cycle..
We accept the following payment methods on our Site:
Credit Card.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
North Fremantle Pilates PTY LTD and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless North Fremantle Pilates PTY LTD and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Western Australia.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
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Your privacy is important to us. It is NFP’s policy to respect your privacy regarding any information we may collect from you across our website, www.northfremantelpilates.com,.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
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Copyright © North Fremantle Pilates PTY LTD, 2020. All materials and contents contained in the Website (including but not limited to the text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software), and the Website, are copyrighted materials belonging exclusively to North Fremantle Pilates PTY LTD,or its content suppliers and are protected by international copyright law. North Fremantle Pilates PTY LTD, enforces its copyright interests to the fullest extent permitted under the law, and shall seek civil and criminal remedies where appropriate. All rights are reserved.